FAQs
What is Rightway Home of DIY?
Rightway Home of DIY is an online store offering a wide range of DIY tools, home improvement products, and essential supplies for decorating, plumbing, heating, and electrical work.
How can I place an order?
To place an order, browse our product range, add your selected items to the cart, and proceed to checkout. You can create an account or check out as a guest.
Do you offer delivery services?
Yes, we offer standard and express delivery options for all orders. Delivery times and fees depend on your location and order size, which will be displayed at checkout.
What is Click and Collect?
Click and Collect allows you to purchase products online and pick them up at one of our designated collection points. Simply choose the Click and Collect option at checkout, and we’ll notify you when your order is ready for pickup.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track the progress of your delivery through our shipping partner’s website.
What is your returns policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. To initiate a return, visit our Returns page or contact our customer service team for assistance.
Do you offer any warranties on your products?
Yes, most of our products come with manufacturer warranties. Warranty details are provided on each product page. If you need assistance with a warranty claim, contact our customer service team.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate changes if the order hasn’t been processed for shipping.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, PayPal, and Klarna for buy-now-pay-later options.
How can I contact customer service?
You can contact us through the “Contact Us” page on our website, or call us at 01282 447555 during business hours.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on special offers, or visit our “Clearance Sale” section to see the latest promotions.
Is my personal information secure?
Yes, we prioritize the security of your personal information. Our website uses secure encryption and we comply with data protection laws to ensure your details are kept safe.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We’ll arrange for a replacement or issue a refund based on your preference.
Do you have physical stores?
Yes, check on about us page https://rightwaydirect.co.uk/about-us#stores .
