Deliveries And Returns
FREE SHIPPING MAINLAND UK! Delivery direct to your door anywhere in mainland UK within 3 to 10 working days.
- If you have any special instructions, such as preferred delivery date, please complete the relative field at time of order. A signature is required and you are advised to check items before accepting them for signs of transit damage.
- The carriers deliver between 8am and 7pm Monday to Friday. Saturday deliveries (9am to noon) are available on request for a small charge and you can specify this at time of order – see the table below for more detail.
- You will get notification by by e-mail, text or telephone for when your order is expected usually within 48 hours of delivery. We regret that we are unable to specify exact delivery times on any given date.
- Please check goods before signing for them. If you find any issues, damage in transit or missing parts, please get in touch with us immediately via email to info@rightwaydirect.co.uk
| Standard Delivery | FEE | |
| Mainland UK 3 to 10 working days |
£9.99 Flat Fee | |
|
KW, BT, IM, HS, GY, The Isle of Wight, Ireland, Isle of Cumbrae |
We don’t deliver |
Want to speak to someone
before you place an order?
We are open normal working hours. ALternatively you can email us at info@rightwaydirect.co.uk
or hop on live chat using messenger chat whenever you’re ready.
Click and Collect
Our Click and Collect service allows you to shop online and pick up your order at your nearest store. Simply place your order, choose a convenient collection point, and we’ll notify you when it’s ready for pickup. It’s a fast, free, and hassle-free way to get your items without waiting for delivery. View our stores.
Why Buy From Us
Price Match Guarantee – If you find a better deal somewhere else – we want to know!
Being competitive is extremely important in any business but when it comes to purchasing a bed where you spend a good portion of your time, then it’s useful to know what the competition is selling. With our Price Match Guarantee, you can be sure to get the best deal available. If you find a similar bed or mattress at a better price, let us know and if it’s specification is akin to ours then we’ll match the price.
Terms and Conditions
- The supplier must be an established business and sell their goods via an e-commerce web site. (This excludes auction sites like eBay & Amazon).
- The competitor’s web site must be operated under a registered domain name and properly hosted (sites hosted on free space will not be considered).
- The competitor’s web site must be UK based.
- The price has to be verified by staff at RightwayDirect.
- The price must be an advertised price and not a special offer, one-off discount or end of line stock.
- We will price match against a list of known suppliers. If, however, your supplier is not known to us we may offer the price match after consideration.
- The product must be readily available for purchase with a similar lead time to the similar product from RightwayDirect.co.uk
- The product must be like for like and/or from the same manufacturer.
- The price match must be reported within 7 days of purchase in writing to our email info@rightwaydirect.co.uk
FAQs
What is Rightway Home of DIY?
Rightway Home of DIY is an online store offering a wide range of DIY tools, home improvement products, and essential supplies for decorating, plumbing, heating, and electrical work.
How can I place an order?
To place an order, browse our product range, add your selected items to the cart, and proceed to checkout. You can create an account or check out as a guest.
Do you offer delivery services?
Yes, we offer standard and express delivery options for all orders. Delivery times and fees depend on your location and order size, which will be displayed at checkout.
What is Click and Collect?
Click and Collect allows you to purchase products online and pick them up at one of our designated collection points. Simply choose the Click and Collect option at checkout, and we’ll notify you when your order is ready for pickup.
How can I track my order?
Once your order is shipped, we’ll send you a tracking number via email. You can use this number to track the progress of your delivery through our shipping partner’s website.
What is your returns policy?
We offer a 30-day return policy on most items. Products must be unused and in their original packaging. To initiate a return, visit our Returns page or contact our customer service team for assistance.
Do you offer any warranties on your products?
Yes, most of our products come with manufacturer warranties. Warranty details are provided on each product page. If you need assistance with a warranty claim, contact our customer service team.
Can I change or cancel my order after it’s been placed?
If you need to change or cancel your order, please contact our customer service team as soon as possible. We’ll do our best to accommodate changes if the order hasn’t been processed for shipping.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, PayPal, and Klarna for buy-now-pay-later options.
How can I contact customer service?
You can contact us through the “Contact Us” page on our website, or call us at 01282 447555 during business hours.
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on special offers, or visit our “Clearance Sale” section to see the latest promotions.
Is my personal information secure?
Yes, we prioritize the security of your personal information. Our website uses secure encryption and we comply with data protection laws to ensure your details are kept safe.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We’ll arrange for a replacement or issue a refund based on your preference.
Do you have physical stores?
Yes, check on about us page https://rightwaydirect.co.uk/about-us#stores .
